If your organization is searching for a partner company for international fulfillment, there are some ethical business practices that you want to see with a proven track record. When it comes to inventory management for your e-commerce store, you need to know that you can rely on the company you hired. There are countless steps and processes involved from the time that your customer clicks “confirm†to when they have the unboxing experience. Collaborating with a company with experience, a good reputation, and high ethics will save you time and effort down the road.
Social Imprints has been in the industry for over 20 years. We have worked out all the bugs in the system so that your e-commerce fulfillment runs smoothly. Our high-quality and reliable swag fulfillment can take your company growth to the next level and take the stress out of the equation. It takes time to build trust and vet any new business partnership. Through transparent interactions, incredible efficiency, strong communication, and dedication to superior customer service, you can rest assured that your chosen promotional products company will do right by your brand.
Partner With An International Fulfillment Company That Is Exemplary Of These Qualities
1. International Fulfillment should always have transparent, Clear, and Honest Communication
Sometimes it’s possible to sniff out sketchy business practices right from the first interactions. If your customer service provider is just telling you what it seems like you want to hear and not following through on tasks, you might want to start looking for another company. Trust your instincts. Sometimes it’s actually obvious when businesses are not giving you a clear picture and leaving you with breadcrumbs.
Look out for tangible good business practices like real-time order tracking so you always know the status of your shipments. If the prices keep changing and you don’t know where those hidden fees are coming from, run for the hills! If your new business partner says they can deliver insanely fast delivery at a fraction of the price, be skeptical. Make sure they are painting a picture that seems possible, so you know they can be trusted. If your pick and pack fulfillment services are unexpectedly delayed, that can mean really bad news for your team and make your brand look bad. Make sure to get ahead of the big picture so your custom company swag looks its best.
2. Go With A Promotional Products Company With Consistently Reliable Performance
In those first conversations with your potential new partner, make sure they demonstrate to you that their picking & packing systems are flushed out. What do they do exactly to make sure things go smoothly? How do they handle issues when they arise? Can they prove it to you or give you an example?
You want to be sure that your chosen warehouse services have high accuracy rates with their global fulfillment services. That means that mistakes happen rarely and are also resolved quickly. Ask how they handle the logistics and strategies with their carriers and shipping services. They should be able to walk you through their optimized logistics and give you an accurate description of what things should cost.
Ask for their track record for on-time deliveries. Cover all your worst nightmare scenarios with your new inventory management representative. What happens if packages are damaged? Will they send a new shipment ASAP, or blame some other company that was involved along the way? You want them to tell you that they stand by their product so that when things happen, and you ask them to take responsibility, they actually do it.
3. Be Sure To Test Our New Partners’ Customer Support For Distribution And Fulfillment Services
When looking for quality customer service, you want to have access 24/7. If things go wrong over the weekend and there is no one to call, run. It’s not “if†things go wrong outside of business hours, it’s “whenâ€. Be sure you and your customers have support at all times.
The type and quality of customer support are also big factor. Do they have a number to call, or do they only provide email or virtual assistance? If there is a lost rush order right before your big conference, sending an email with the subject line “Emergency…†is not what you want.
In an ideal partnership, you will have a designated account manager to provide you with support from a real person. Building a relationship with someone who can manage all your emergencies will save you when things get messy.
4. Safety And Security With Your Warehouse Services Is A Must
It can be a dangerous world out there. Is your new partner prepared and locked down, ready to keep all of your best swag safe? Security with inventory management is vital for your company. Be sure to find out if there have been any thefts or incidents in the past. What would happen if something criminal happened? Would their insurance cover it, would they take responsibility, or would you be out of luck with your merchandise? These are all questions that you need to know the answer to before you sign on the dotted line.
Be Smart And Prepared When Choosing Your Swag Fulfillment Partner!
In conclusion, your custom company swag is important and represents your brand. Your customers are relying on your business partnerships and trusting your judgment. Be sure that your company will be properly represented and taken care of by high-quality and reliable global fulfillment services. There are a lot of steps that can go wrong when it comes to distribution and fulfillment services. Be sure that you have gone through a proper vetting process when you select your final pick and pack fulfillment services. For help with swag fulfillment, reach out to bizdev@socialimprints.com, and one of our product specialists will be in touch!